FAQs

Delivery Is Free 

Normally  we dispatch same day via TCS and Leopards Courier service and for karachi we are sending from our riders other cities delivery time 2-4 working days and for karachi 1-2 working days.

1. Order Capture and Validation

As soon as you click the button, a series of automated checks occur in milliseconds:

• Payment Authorization: The system contacts your bank to ensure the funds are available. A “hold” is placed on your card, but the actual charge often doesn’t settle until the item ships.

• Inventory Check: The system queries the database to confirm the item is actually in stock.

• Fraud Screening: Automated software checks your billing address, IP location, and purchase history to ensure the transaction isn’t fraudulent.

2. Processing and Routing

Once the order is validated, it moves into the “Processing” phase:

• Order Routing: If a company has multiple warehouses, the system chooses the one closest to you to minimize shipping time and costs.

• Order Acknowledgement: You receive a confirmation email. This is the company’s internal “go” signal to start manual work.

• Order Modification: In some cases, your order is sent to an ERP (Enterprise Resource Planning) system, which updates the company’s inventory count in real-time.

3. Picking and Packing (The “Fulfillment” Phase)

This is where physical human or robotic labor takes over:

• Picking: A “pick list” is generated for a warehouse worker (or an autonomous robot). They navigate the aisles to retrieve your specific items.

• Quality Control (QC): The item is inspected for damage.

• Packing: Your order is placed into a box or mailer. Protective materials (bubble wrap, air pillows) are added, and a packing slip/invoice is included.

• Labeling: A shipping label is generated. As soon as this label is printed and scanned, you receive your “Your order has shipped” notification.

4. Logistics and Transit

Once the box leaves the warehouse, it enters the carrier’s network (Leopoards and TCS)

5. Post-Purchase Loop

The process doesn’t end when the package arrives:

• Delivery Confirmation: The carrier scans the package, which triggers an automated update to the retailer’s system (the “Delivered” email).

• Payment Settlement: The retailer captures the funds from your credit card.

• Customer Feedback: You receive an email asking for a review, or, if something went wrong, you enter the “Returns and Exchanges” workflow.

When you place order invoice will be sent you via email at your email address.

Yes we have 2 option bank trasnfer and cash on delivery 

When you are browsing an online store, you will usually see a heart icon, a star icon, or a button labeled “Add to Wishlist” next to the “Add to Cart” button. When you click it, the item is moved to a private list within your account.

1. Document Everything (Immediately)

Before you do anything else, create a “paper trail” of evidence. Companies almost always require photos to process a claim.

• Take photos of the damaged item: Get close-ups of the specific damage or defect.

• Take photos of the packaging: If the box arrived crushed, ripped, or wet, photograph that too. This helps the retailer prove to the shipping carrier that the damage occurred in transit.

• Keep the packing slip: Don’t throw away the box or the paper invoice inside until the issue is fully resolved.

2. Check the Policy

Go to the retailer’s website and look for their “Returns and Exchanges” or “Help/Support” page.

• Check if there is a specific timeline (e.g., “Report damages within 48 hours of delivery”).

• Look for a “Report a Problem” button in your order history.

3. Contact Customer Support

Reach out as soon as possible. Use the method most likely to get a quick response:

• Use the Official Channel: Use the “Contact Us” form, email, or chat feature on the website where you bought it.

• Be Clear and Concise: Write a message like this:

  “I am writing regarding Order #[Number]. I received this order on [Date], but [the item is damaged / I received the wrong item]. I have attached photos of the product and the packaging for your review. Please let me know the steps to receive a replacement or a refund.”

• Mention the “Wrong” Item specifically: If you received the wrong item, include the name/SKU of the item you did receive versus what you ordered.

4. Wait for Instructions

The company will typically offer one of three solutions:

• Replacement: They send the correct/new item and provide a prepaid shipping label to send the “bad” one back (or tell you to keep/toss it).

• Refund: They issue a full refund to your original payment method.

• Return Authorization: They provide an RMA (Return Merchandise Authorization) number and a label. Do not ship it back until you have this label, otherwise, you might have to pay for the shipping yourself.

5. Important “Don’ts”

• Don’t use the item: If it’s damaged, using it can sometimes void a warranty or a return policy.

• Don’t panic about the return window: If you report the issue within the required timeframe, it doesn’t matter if the actual return shipment takes a week or two to process.

• Don’t ship it back on your own dime: If the error is the company’s fault, they are almost always responsible for the return shipping costs. If they ask you to pay for shipping a damaged item back, politely remind them that the item arrived defective/incorrect and ask for a prepaid label.

What if they don’t respond?

If the company is unresponsive after 3-5 business days:

1. Check Social Media: Sometimes a polite post on the company’s Facebook or X (Twitter) page gets a faster response from their social media team.

2. Chargeback (Last Resort): If the company refuses to help or ghosts you, contact your bank or credit card company. You can file a “dispute” for “Item Not as Described” or “Defective Merchandise.” This should only be done if you have tried and failed to resolve it with the merchant first.

1. The “Golden Window”

• The Window: You can usually cancel or change an order only while its status is “Pending” or “Processing.”

• The Dead End: Once an order moves to “Shipped” or “Packed,” it is almost impossible to cancel. At that point, the package is already on a pallet or in a delivery truck, and the system can no longer “reach out” and grab it.

2. How to Attempt a Cancellation/Change

• Check the Order Portal: Log into your account and view your order history. If a “Cancel” or “Edit” button is visible, click it immediately. This is the fastest way to stop an order.

• Use the “Contact Us” Form/Chat: If there is no button, use the live chat or contact form. Mention your Order Number and the word “URGENT” in the subject line.

• Call Immediately: If the company has a customer service phone number, call them. Emails can take 24–48 hours to be read, by which time your order will likely have shipped.

3. What if it’s too late to cancel?

If the company tells you the order has already shipped, you have two options:

• Refuse the Delivery: When the courier arrives, you can tell them you refuse the package (or mark it “Refused: Return to Sender”). It will be sent back to the warehouse without you having to pay for return shipping. However, check with the retailer first, as some companies charge a “refusal fee.”

• Wait and Return: You must wait for the package to arrive, then go through the standard return process (usually by printing a return label from their website).

4. Important Things to Know

• Changes vs. Cancellations: Most companies cannot “change” an order (e.g., swapping a blue shirt for a red one). They usually have to cancel the entire order and have you place a new one.

• Pre-paid Cards/Instant Payments: If you cancel, the money will be returned to your account, but it is not always instant. Banks often take 3–5 business days to process a refund or “release the hold” on your funds.

• Non-Cancellable Orders: Some items, such as customized/personalized products (e.g., an engraved ring or a jersey with a name on it), often cannot be cancelled even seconds after ordering because the manufacturing process begins immediately.