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Return Policy

At Onlinedawai.pk customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Please read our return policy carefully to ensure a smooth process.

Return Eligibility

  • Returns are accepted within 07 days of receiving your order.
  • To be eligible for a return, the item must be unused, unopened, and in the same condition you received it.
  • For health and hygiene reasons, sealed products such as supplements, medications, and personal care items cannot be returned once opened, unless damaged or defective.

How to Return an Item

  1. Contact Us: Please reach out to our customer service team at [0344-111-2233] within 07 days of receiving your product to initiate the return.
  2. Provide Order Details: Include your order number and the product(s) you wish to return.
  3. Return Authorization: Our team will provide you with a return authorization and further instructions on how to return the item.

Refunds

  • Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.
  • If approved, your refund will be processed to your original method of payment. Please allow 7-10 business days for the refund to be reflected in your account.
  • Shipping charges are non-refundable unless the return is due to a defect or error on our part.

Exchanges

  • If you need to exchange an item for a different size, color, or product, please contact us. We’ll assist you in making the exchange as smooth as possible.

Damaged or Defective Items

  • If you receive a damaged or defective product, please notify us immediately. We will arrange for a replacement or a full refund at no additional cost to you.

Shipping Costs

  • You will be responsible for the return shipping costs, unless the item is defective or there was an error with your order.
  • We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

Contact Us

For any questions or concerns regarding returns, please contact us at:

  • Email: Info@onlinedawai.pk
  • Phone: 0344-111-2233